Last updated: February 4, 2025
1. Free Shipping
At House of Cacao, we are delighted to offer free shipping on all orders within the United States. This is part of our commitment to providing excellent value to our customers.
2. Shipping Timeframes
We strive to process and ship all orders as quickly as possible. Here’s what you can expect:
- Standard Delivery: Most orders are delivered within 5 business days from the date of shipment.
- Extended Delivery: During peak seasons or due to unforeseen circumstances, deliveries may take up to 14 business days.
Please note that these timeframes are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on your location and other factors outside our control.
3. Shipping Service
We use USPS (United States Postal Service) for all our shipments, and the specific service used depends on the size and weight of your order. Common options include:
- USPS Priority Mail
- USPS Ground Advantage
4. Order Processing
Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotional periods, order processing may take an additional 1-2 business days.
5. Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can use this to monitor the progress of your shipment.
6. Shipping Restrictions
At this time, we only ship to addresses within the United States. We do not ship to P.O. boxes, APO, FPO, or international addresses.
7. Package Protection
We take great care in packaging your items to ensure they arrive in perfect condition. However, once a package leaves our facility, it becomes the responsibility of the carrier.
8. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Please contact our customer service team immediately at info@houseofcacao.casa.
- We will work with the shipping carrier to locate the package or file a claim.
- If the package cannot be located or is confirmed damaged, we will arrange for a replacement to be sent at no additional cost to you.
9. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for packages that are delayed or returned due to incorrect or incomplete address information.
10. Signature Requirement
For certain high-value orders, we may require a signature upon delivery. If you are not available to sign for the package, the carrier will leave a notice with instructions for rescheduling the delivery or picking up the package.
11. Environmental Commitment
We are committed to reducing our environmental footprint. Whenever possible, we use eco-friendly packaging materials and optimize our shipping processes to minimize waste.
12. Questions About Shipping
If you have any questions about our shipping policy or the status of your order, please don’t hesitate to contact us at:
Email: info@houseofcacao.casa
13. Changes to This Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.
Thank you for choosing House of Cacao. We look forward to delivering your order and bringing you the finest chocolates!
