Last updated: February 3, 2024
1. Our Commitment to Quality
At House of Cacao, we are committed to providing the highest quality chocolates and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, we are here to help.
2. Eligibility for Returns
If you wish to return a product, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (e.g., your order confirmation email or receipt).
- The return request must be made within 14 days of receiving your order.
3. Non-Returnable Items
Unfortunately, we are unable to accept returns for the following:
- Perishable items, including opened or consumed chocolates.
- Customized or personalized products.
- Gift cards or promotional items.
4. How to Request a Return
To initiate a return, please contact us at info@houseofcacao.casa with the following details:
- Your order number.
- A description of the issue or reason for the return.
- Photos of the product (if it arrived damaged or defective).
Once your return request is approved, we will provide instructions on how to return the product to us.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
6. Shipping Costs for Returns
Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). In such cases, we will provide a prepaid shipping label.
7. Exchanges
We only replace items if they are defective or damaged. If you would like to exchange an item, please follow the same steps as outlined in the “How to Request a Return” section.
8. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@houseofcacao.casa. Be sure to include photos of the damaged or defective item so we can resolve the issue as quickly as possible.
9. Late or Missing Refunds
If you haven’t received a refund after 7 business days, please:
- Check your bank account or PayPal account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of the above and still have not received your refund, contact us at info@houseofcacao.casa.
10. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Please review this policy periodically for any changes.
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: info@houseofcacao.casa
Thank you for choosing House of Cacao. We appreciate your business and strive to make every experience a sweet one!
