Effective Date: February 4, 2025
At House of Cacao, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Includes your name, email address, shipping address, billing address, and payment information when you place an order.
- Account Information: If you create an account, we may collect your login details and preferences.
- Browsing Information: Includes your IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and payment processing.
- To provide customer support and respond to inquiries.
- To send order confirmations, updates, or promotional emails (if you’ve opted in).
- To improve our website, products, and services by analyzing user behavior.
- To comply with legal and regulatory requirements.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and shopping cart contents.
- Analyze website traffic and usage patterns.
- Deliver personalized content and advertisements.
You can disable cookies in your browser settings, but doing so may affect the functionality of our website.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with trusted third parties to provide our services, including:
- Payment processors to securely handle transactions.
- Shipping companies to deliver your orders.
- Analytics providers to improve our website and marketing efforts.
These third parties are required to protect your information and use it only for the purposes specified by us.
5. Data Security
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request the deletion of your personal information (subject to legal obligations).
- Opt out of receiving promotional emails by following the unsubscribe link in our emails.
To exercise any of these rights, please contact us at info@houseofcacao.casa.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page indicates when the policy was last updated. Please review this policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@houseofcacao.casa
Thank you for trusting House of Cacao. We are committed to protecting your privacy and providing you with a safe and enjoyable experience.
